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Terms and Conditions

Effective date: 11 September 2026

These Terms and Conditions (the "Terms") form a binding agreement between Sales10 ("Sales10," "we," "us," or "our") and the organization or individual that registers for or uses our B2B sales outreach and engagement platform available at salesten.com, together with any related websites, applications, APIs, and services (collectively, the "Services").

By creating an account, accessing the Services, or clicking to accept these Terms, you agree to them. If you are agreeing on behalf of a company or other legal entity, you represent that you have authority to bind that entity, and "you" and "Customer" mean that entity. If you do not agree, do not use the Services.

Our Privacy Policy is incorporated into these Terms by reference.

1. Definitions

  • "Organization" — the account tenant created when you sign up. An Organization may contain one or more Workspaces, and data is isolated per Organization and Workspace.
  • "Authorized User" — an individual you invite to your Organization and to whom you assign a role. Roles determine what a user may see and do.
  • "Customer Data" — all data you or your Authorized Users upload, import, generate, send, or receive through the Services, including prospect and contact records, message content, call recordings and transcripts, knowledge-base content, and CRM records.
  • "Third-Party Service" — any external product you choose to connect to the Services, such as an email provider, messaging platform, data-enrichment provider, telephony provider, CRM, or AI model provider.
  • "Plan" — the subscription tier you purchase, including its allowances, quotas, and enabled features.

2. Eligibility and Accounts

The Services are business tools intended solely for organizations and for individuals aged 18 or older acting in a business capacity. They are not intended for personal, household, or consumer use, and must not be used to contact minors.

  • You must provide accurate registration information and keep it current. We may verify your email address before activating an account.
  • You are responsible for all activity under your Organization, including the acts and omissions of your Authorized Users, and for maintaining the confidentiality of credentials. Notify us at info@salesten.com promptly if you suspect unauthorized access.
  • Administrators control Workspace settings, user invitations, role assignments, connected integrations, and purchases. Actions taken by an administrator bind the Organization.
  • Where an account is created by matching your email domain to an existing Organization, you may be joined to that Organization and its administrators will be able to manage your access.

3. Right to Use the Services

Subject to these Terms and payment of applicable fees, we grant you a non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Services during your subscription term for your internal business purposes.

You must not, and must not permit anyone else to:

  • copy, modify, translate, or create derivative works of the Services;
  • reverse engineer, decompile, or attempt to derive source code, except to the extent this restriction is prohibited by law;
  • resell, sublicense, rent, lease, or provide the Services to third parties as a standalone service bureau, except under a written reseller or agency arrangement with us;
  • circumvent usage limits, quotas, metering, rate limits, or access controls;
  • use automated means to scrape or extract the Services other than through interfaces we document;
  • probe, scan, or test the vulnerability of the Services without our prior written consent, or interfere with their operation or security;
  • use the Services to build a competing product or to benchmark for publication without our written consent.

4. Plans, Fees, and Billing

4.1 Subscriptions and allowances

Plans are purchased per Organization. Each Plan includes the allowances, quotas, and features described at the time of purchase on our pricing page. Allowances are consumed as you use metered capabilities. When an allowance is exhausted, the affected capability may be paused or blocked until the allowance renews or you upgrade. Unless stated otherwise, allowances reset each billing period and do not roll over.

4.2 Payment

  • Purchases are completed on our payment provider's hosted checkout page. Card details are entered with that provider and are not collected or stored on our servers.
  • Only an Organization administrator may purchase, change, or cancel a Plan. You authorize us and our payment provider to charge your selected payment method for all fees due.
  • Subscriptions renew automatically at the end of each billing period at the then-current rate until cancelled. You may cancel from billing settings; cancellation takes effect at the end of the current paid period.
  • Fees are stated exclusive of taxes. You are responsible for all applicable taxes, duties, and levies, other than taxes on our net income.
  • If a payment fails or is overdue, we may suspend or downgrade access after reasonable notice until amounts are paid.

4.3 Refunds

Except where required by law, fees are non-refundable and there are no refunds or credits for partial periods, unused allowances, or features not used. If you believe you were billed in error, contact info@salesten.com within 30 days of the charge and we will review it in good faith.

4.4 Free plans, trials, and beta features

We may offer free plans, trials, or features labelled beta, preview, or early access. These are provided as is, may be changed, limited, or discontinued at any time, and may be excluded from service commitments and support.

4.5 Price changes

We may change our prices. Changes apply to a renewal only if we give notice at least 30 days before the renewal date. If you do not accept a price change, you may cancel before the renewal takes effect.

5. Customer Data

As between you and us, you own your Customer Data. You grant us a worldwide, non-exclusive license to host, copy, transmit, display, and process Customer Data solely to provide, secure, support, and improve the Services, and as otherwise permitted by these Terms and our Privacy Policy.

  • Your responsibility. You represent that you have all rights, consents, and a lawful basis required to upload, enrich, process, and message the individuals in your Customer Data, and that your use of the Services complies with applicable law.
  • Our role. For prospect and contact data you process through the Services, we act primarily as a processor or service provider acting on your instructions, as described in our Privacy Policy. For your account, billing, and website data, we act as a controller.
  • Export and deletion. You may export your data through available product features and request deletion as described in our Privacy Policy. After termination we retain data only as described in Section 14.
  • Aggregated data. We may generate anonymized, aggregated statistics about use of the Services that do not identify you, your Authorized Users, or any individual, and may use them to operate and improve our products.

6. Acceptable Use and Outreach Compliance

The Services send communications on your behalf across email, LinkedIn, SMS, WhatsApp, and voice. You are the sender of every message and the caller on every call. You are solely responsible for the content, the recipient list, and compliance with the laws and platform rules that apply to you.

6.1 You must

  • have a lawful basis and, where required, prior consent to contact each recipient on each channel;
  • identify yourself and your business accurately, use accurate sender names, subject lines, headers, and originating addresses or numbers, and never disguise the origin of a message;
  • include a working unsubscribe or opt-out mechanism where required, honor opt-out requests promptly, and maintain suppression lists;
  • respect channel-specific rules, including the messaging policies of Meta and WhatsApp, LinkedIn, your email provider, and your telephony provider, along with calling-time restrictions and do-not-call registries;
  • obtain any consent required to record calls, and provide any recording notice required in the recipient's jurisdiction;
  • comply with applicable anti-spam, telemarketing, and data-protection laws, which may include CAN-SPAM, CASL, the TCPA, the GDPR and UK GDPR, the ePrivacy rules, and India's DPDP Act.

6.2 You must not use the Services to

  • send unsolicited bulk messages to purchased, scraped, or otherwise unlawfully obtained lists;
  • send content that is unlawful, fraudulent, deceptive, defamatory, harassing, hateful, sexually explicit, or that infringes anyone's rights;
  • promote malware, phishing, credential harvesting, pyramid or investment schemes, or other deceptive financial offers;
  • impersonate any person or organization, or misrepresent your affiliation, including through AI-generated content, synthetic voice, or spoofed identifiers;
  • contact minors, or target individuals for harassment;
  • process special categories of personal data, such as health or biometric data, unless you have a valid legal basis and have told us in advance;
  • overload, disrupt, or degrade the Services or any connected Third-Party Service, including by evading rate limits or sending-volume safeguards.

We may monitor aggregate sending health and deliverability signals to protect the platform and other customers. Poor sending practices harm shared infrastructure and reputation, and we may throttle, pause, or suspend sending that puts the Services or other customers at risk.

7. Third-Party Services and Connected Accounts

The Services are designed to connect to Third-Party Services you choose, using credentials or authorizations you supply. Those services are operated by their providers, not by us.

  • Your use of a Third-Party Service is governed by that provider's own terms and privacy policy. You are responsible for complying with them and for holding valid licenses and subscriptions.
  • By connecting an account, you authorize us to access and use it as needed to operate the integration on your behalf, including sending and reading messages, syncing records, and reading usage or quota information.
  • Providers may change, limit, price, deprecate, or suspend their APIs at any time. A change or outage on their side may reduce or interrupt related functionality. We are not liable for the acts, omissions, availability, accuracy, or charges of any Third-Party Service.
  • Where you supply your own provider keys, you are responsible for charges those providers bill you and for the scope and security of the credentials you provide. You may disconnect an integration at any time.

8. AI Features

The Services use artificial intelligence to draft messages and sequences, research and score prospects, classify replies, summarize conversations, run agent workflows, and place or handle voice calls. You direct these features, and their output is Customer Data that you are responsible for reviewing before it is used.

  • Output is not guaranteed. AI systems can produce inaccurate, incomplete, biased, or misleading content. Output may be similar across customers and may not be unique to you. Do not rely on output as legal, financial, tax, medical, or other professional advice.
  • Review before you send. Where the Services offer approval gates or drafts for review, you are responsible for using them. If you enable autonomous sending or calling, you accept responsibility for the messages and calls produced.
  • Model providers. AI features are delivered using third-party model providers. Content you submit to those features is transmitted to them for processing under our agreements with them and our Privacy Policy.
  • Disclosure. You are responsible for any disclosure that applicable law requires when communicating with people using AI-generated content or synthetic voice.

9. Intellectual Property

We and our licensors own all right, title, and interest in the Services, including all software, models, interfaces, documentation, trademarks, and the look and feel, and all improvements to them. Except for the limited rights granted in Section 3, no rights are granted to you by implication or otherwise. You may not remove or obscure any proprietary notices.

9.1 Feedback

If you send us suggestions, ideas, or feedback about the Services, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use and incorporate them without obligation or attribution to you.

10. Confidentiality

Each party may receive non-public information of the other that is marked confidential or that a reasonable person would understand to be confidential. The receiving party will use it only to perform under these Terms, protect it with at least reasonable care, and not disclose it except to its personnel, affiliates, and advisers who need it and are bound by similar obligations. These obligations do not apply to information that is public through no fault of the receiving party, was already known to it, is independently developed, or is rightfully received from a third party. A party may disclose confidential information if legally compelled, giving notice where lawful.

11. Availability, Support, and Changes

  • We aim to keep the Services available and reliable, but we do not commit to uninterrupted availability unless a separate written agreement says otherwise. Planned maintenance, emergency maintenance, and factors outside our control may cause downtime.
  • Support is provided by email at info@salesten.com during our normal business hours, on the terms applicable to your Plan.
  • We may modify, add, or remove features. We will not make a change that materially degrades the core functionality of a paid Plan during a paid period without giving you notice and, where the change is material and adverse, the option to cancel and receive a pro-rated refund of prepaid fees for the remainder of that period.

12. Suspension

We may suspend your access, a Workspace, an integration, or sending capability, in whole or in part, without liability, if we reasonably believe that:

  • your use violates these Terms, Section 6 in particular, or applicable law;
  • your use threatens the security, integrity, deliverability, or availability of the Services or of a Third-Party Service;
  • a payment is overdue; or
  • suspension is required to comply with law or a request from a provider such as Meta, Google, Microsoft, or LinkedIn.

Where practicable we will give notice and an opportunity to cure. Where the risk is urgent, we may suspend first and notify promptly afterwards.

13. Term and Termination

  • These Terms start when you first accept them and continue until your account is terminated.
  • You may cancel a subscription from billing settings, and may request account deletion as described in our Privacy Policy.
  • Wemay terminate for convenience on 30 days' notice, refunding prepaid fees for the unused remainder of the then-current period, or immediately for a material breach that is not cured within 10 days of notice, for repeated or severe violations of Section 6, or for insolvency events.

14. Effect of Termination

On termination, your right to use the Services ends and scheduled campaigns, sequences, and automations stop. Export your data before terminating. We retain Customer Data for a limited period after termination to allow recovery and to meet legal, billing, security, and dispute-resolution obligations, then delete or anonymize it; residual copies in encrypted backups are purged on our standard rotation. Sections that by their nature should survive termination do so, including Sections 5, 9, 10, 15, 16, 17, 18, and 20.

15. Disclaimer of Warranties

To the maximum extent permitted by law, the Services and all output are provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranty arising from course of dealing or usage of trade.

We do not warrant that the Services will be uninterrupted, secure, or error-free, that data from enrichment, verification, or AI features will be accurate, current, or complete, that messages will be delivered, accepted, or land in any particular folder, or that use of the Services will produce any particular commercial result. Deliverability and account standing on Third-Party Services depend on your own practices and on decisions made by those providers.

16. Limitation of Liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost business, lost goodwill, or loss or corruption of data, even if advised of the possibility.

To the maximum extent permitted by law, our total aggregate liability arising out of or relating to these Terms or the Services will not exceed the greater of (a) the fees you paid us for the Services in the 12 months immediately before the event giving rise to the claim, or (b) USD 100.

These limits do not apply to your payment obligations, your indemnification obligations under Section 17, or to liability that cannot be excluded or limited by law.

17. Indemnification

You will defend, indemnify, and hold harmless Sales10 and its officers, employees, and agents from and against any third-party claim, demand, proceeding, loss, liability, damage, fine, penalty, cost, and expense (including reasonable legal fees) arising out of or relating to:

  • Customer Data, including the collection of it and your right to use it;
  • messages, calls, and campaigns sent through the Services under your Organization;
  • your violation of these Terms, of applicable law, or of the terms of a Third-Party Service;
  • a claim by a recipient of your communications, including claims under anti-spam, telemarketing, recording-consent, or data-protection law.

We will notify you of the claim, give you control of the defense (with our right to participate with our own counsel), and cooperate reasonably at your expense. You may not settle a claim in a way that imposes obligations on us without our written consent.

18. Governing Law and Disputes

These Terms are governed by the laws of India, without regard to conflict-of-laws rules. The courts located in Chandigarh, India have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Services, and each party submits to that jurisdiction.

Before filing a claim, the parties will try in good faith to resolve the dispute informally for 30 days after written notice to info@salesten.com. Either party may seek injunctive relief in any competent court to protect its intellectual property or confidential information. The UN Convention on Contracts for the International Sale of Goods does not apply.

19. Changes to These Terms

We may update these Terms. We will post the updated version with a revised effective date and, for material changes, notify Organization administrators by email or in-product notice before the changes take effect. Changes apply prospectively. Continued use of the Services after the effective date constitutes acceptance. If you do not accept a material change, your remedy is to stop using the Services and cancel before it takes effect.

20. General

  • Entire agreement. These Terms, together with the Privacy Policy and any order form or written agreement signed by both parties, are the entire agreement and supersede prior discussions. In a conflict, a signed written agreement prevails over these Terms.
  • Assignment. You may not assign these Terms without our written consent, except to a successor in a merger or sale of substantially all assets that is not a competitor of ours. We may assign to an affiliate or in connection with a merger, acquisition, or sale of assets.
  • Force majeure. Neither party is liable for a delay or failure caused by events beyond its reasonable control, including outages of Third-Party Services, network or infrastructure failures, acts of government, natural disasters, and labour disruptions. Payment obligations are not excused.
  • Severability and waiver. If a provision is held unenforceable, it is modified to the minimum extent necessary and the rest remains in effect. A failure to enforce a provision is not a waiver of it.
  • No third-party beneficiaries. These Terms create no rights for anyone other than the parties.
  • Relationship. The parties are independent contractors. Nothing creates a partnership, joint venture, agency, or employment relationship.
  • Notices. We may give notice by email to your administrators or by in-product notice. Send notices to us at info@salesten.com.
  • Publicity. We will not use your name or logo publicly without your consent, which you may give and later withdraw by writing to info@salesten.com.

21. Contact Us

Sales10
Email: info@salesten.com
Website: salesten.com